Terms and Conditions
First Love Designs
Last updated: 05/04/2026
1. Introduction
These Terms and Conditions govern your use of our website and your purchase of products from First Love Designs (“we”, “our”, “us”).
By placing an order, you agree to be bound by these terms.
2. Business Information
Business Name: First Love Designs
Business Type: Sole Trader
Address: Unit 1, Alliance Business Park, Corporation St, Accrington, BB5 0RR
Email: firstlovedesigns@outlook.com
3. Products
All products sold by First Love Designs are:
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Made to order
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Personalised and customised based on customer requirements
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Physical goods
Due to the nature of custom products, slight variations may occur.
4. Orders
Orders may be placed via:
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Our website
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WhatsApp (for selected products or enquiries)
When ordering via WhatsApp, this serves as a direct communication and ordering channel. We reserve the right to confirm all order details before processing.
5. Payment
All orders must be paid in full upfront before production begins.
We accept payment via:
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Website checkout
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Invoice
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Bank transfer
No work will commence until payment has been received.
6. Cancellations
Due to the made-to-order nature of our products:
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No cancellations are accepted once an order has been placed.
7. Returns & Refunds
As all items are personalised:
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No returns or refunds are accepted on custom items, unless the item is faulty or an error has been made by us.
If there is an issue with your order, you must contact us within a reasonable timeframe with evidence (e.g. photos).
8. Customer Responsibility
Customers are responsible for:
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Providing accurate personalisation details
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Checking spelling, design choices, and specifications before confirming the order
We are not responsible for errors submitted by the customer.
9. Colours & Product Representation
We make every effort to display colours accurately. However:
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Colours may vary slightly due to screen settings, lighting, and materials
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Exact colour matching cannot be guaranteed
10. Delivery
Delivery times may vary depending on order volume and product type.
We are not liable for delays caused by:
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Courier services
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External factors beyond our control
11. Intellectual Property
All designs, images, and content created by First Love Designs remain our intellectual property.
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Designs must not be copied, reproduced, or resold without permission
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We reserve the right to use images of completed products for promotional purposes
12. Website Use
By using our website, you agree:
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Not to misuse or attempt to disrupt the website
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Not to copy, distribute, or exploit any content without permission
We reserve the right to modify or withdraw website content at any time.
13. WhatsApp Communication
Where WhatsApp is used for ordering or enquiries:
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Customers must ensure all information provided is accurate
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Order confirmation will be based on agreed details within the conversation
14. Limitation of Liability
To the fullest extent permitted by law:
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We are not liable for indirect, incidental, or consequential damages
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Our total liability shall not exceed the total value of the order
15. Privacy
Your privacy is important to us. Any personal data provided will be handled in accordance with our Privacy Policy.
16. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time.
Any changes will be effective immediately upon posting on our website.
17. Contact Us
If you have any questions regarding these Terms, please contact us:
