Terms and Conditions

1. Introduction Welcome to First Love Designs (“we,” “our,” or “us”). By accessing or using our website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

2. Products and Services We specialise in the sale of personalised and non-personalised clothing, including embroidered and printed items. Please read the product descriptions carefully before making a purchase.

3. Personalisation For personalised items:

  • Ensure all customisation details (e.g., text, colours, and designs) are correct at the time of order.
  • By submitting your order, you confirm that the personalisation details are accurate and free of errors.

4. Refund and Return Policy

  • Personalised Items: Personalised items, including embroidery and printed designs, are non-refundable and non-returnable unless there is a defect or error caused by us.
  • Non-Personalised Items: Non-personalised items may be returned or exchanged within 14 days of receipt, provided they are in their original condition and packaging. The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect. 

5. Faulty or Incorrect Items If you receive an item that is faulty, damaged, or incorrect:

  • Contact us within 7 days of receiving your order.
  • Provide photographic evidence of the issue.
  • We will arrange for a replacement or refund as appropriate.

6. Payment Terms

  • All prices are listed in GBP and include applicable taxes unless otherwise stated.
  • Payment must be made in full at the time of purchase.

7. Shipping and Delivery

  • Shipping times and costs are detailed at checkout.
  • We are not responsible for delays caused by third-party carriers.
  • Ensure that the shipping address provided is accurate. We are not liable for orders sent to incorrect addresses due to customer error.

8. Intellectual Property All content on our website, including text, images, and designs, is the property of First Love Designs and may not be copied, reproduced, or used without our permission.

9. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Amendments We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

11. Contact Us If you have any questions about these Terms and Conditions, please contact us at firstlovedesigns@outlook.com.